We understand you may have some questions about our product or around shipping ect.
Here are some answers to our frequently asked questions. If you can’t find an answer to your question please contact our team at firstname.lastname@example.org and we will be happy to help!
Although we aim to respond to each enquiry as soon as possible, please allow 2-3 business days for one of our team members to get back to you. Our office hours are 9am – 4pm AEST, Monday – Friday.
We ship Worldwide! Our warehouse is based in Australia. All shipping addresses are to be written in English without accent marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email email@example.com if you have any further shipping queries.
How do I track my order?
All of our parcels are shipped with Australia Post. For international orders your parcel will be handed over to your local postal company for delivery.
1. You will receive your tracking number by email 2 days after your order has been dispatched.
2. Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.
All international parcels can be tracked through your local postal companies website once they have reached your country.
If you have any issues tracking your parcel please email firstname.lastname@example.org
What is Rebalance Planners returns and refunds policy?
Please see our refund policy.
Photo evidence will have to be provided when notifying us of unforeseen fault or breakages.
I didn't receive a confirmation email?
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email email@example.com to ensure you provided the correct email during checkout.
My order status is 'unfulfilled', what does this mean?
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.
Please refer to the product listing for estimate arrival or release date of products. Although we aim to have your orders dispatched ASAP, due to volumes of orders received and COVID, please note that dispatch could take longer.
All orders will be shipped via Australia Post with tracking sent directly to your email via AusPost. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your orders journey.
How can I get in touch with you?
Although we aim to respond to each enquiry as soon as possible, please allow 2-3 business days for one of our team members to get back to you. Our office hours are 9am – 4pm AEST, Monday – Friday. Email firstname.lastname@example.org